OCR RFP for the Development of a Custom Case Management & Billing System

Due Date: May 23, 2025

The Colorado Office of the Child’s Representative (OCR) is seeking a long-term software development partner to build and support the next-generation version of the CARES case management and billing software. This initiative aims to establish a partnership with a software development and support team dedicated to creating and maintaining an advanced version of the agency’s existing software. The budget for implementing the project is $1.1 million, with annual support and hosting costs budgeted at $75,000.

Key Project Objectives

Key objectives for the project include:

Enhanced User Experience: Develop an improved user interface, enhanced security, intuitive workflows, better access to technical help, and overall operational efficiency for both OCR users and end users.
24/7 Uptime: Ensure high reliability with minimal downtime, ideally limited to planned maintenance windows.
Security and Confidentiality: Safeguard sensitive case and user data against unauthorized access or tampering, with strong access controls and protections.
Data Integrity: Maintain consistent, accurate, and well-structured data across the system to support accurate payments, reliable reporting, and informed decision-making.
Performance: Deliver fast, efficient processing even under high user or data load.
Accessibility: Meet WCAG 2.1 Levels A and AA to ensure usability in a responsive, browser-based application that functions fully across major modern browsers and standard devices.
Scalability and Longevity: Build the system for long-term growth with architecture and documentation that support increasing data volume and user activity for many years without degradation.

Submission Information

Questions and responses can be submitted digitally via email to respond@thebidlab.com. Submit your questions by April 18, 2025, and your proposals by May 23, 2025.

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